Hardware/LAN Support

All new hardware is purchased with a three year on-site warranty with parts and labor. Each school Technology Liaison utilizes appropriate forms to report repair needs to the Technology Department.

In addition to traditional vendor warranty support the district has and will continue to utilize on-site support. All support pertaining to Technology, ie, Computers, Phones, Printers, Application are logged and tracked in an application called Connect Wise.

Instructional Software Support

Instructional software repairs, upgrades and installations are managed in-house by the District Technicians in the same manner as hardware. See above.

Administrative Software Support

The administrative applications listed below are currently supported through a Nassau BOCES repair contract. Repair needs are called in to the BOCES help desk by individual users, an incident number is received, and the assigned Roosevelt UFSD Technician is dispatched to the district.

Administrative Applications:

PowerSchool
Finance Manager
IEP Direct